Privacy Policy – y9999 Pakistan Online Gaming Platform

1. Introduction

y9999 operates as an online gaming and sports betting platform serving players in Pakistan. As part of running the platform, we collect and process certain personal information. We take this responsibility seriously. This Policy is written to be clear and straightforward — we want you to understand exactly what data we hold, why we hold it and how we protect it.

We collect only the information that is genuinely necessary to operate the platform properly, process PKR transactions securely, verify player identities, and comply with our anti-fraud and responsible gaming obligations. We do not collect data for the sake of it, and we do not sell personal information to third parties for marketing purposes.

This Policy applies to all information collected through the y9999 website, the y9999 mobile app, and any communications between players and our support team. It covers Pakistani players accessing the platform from within Pakistan or from abroad.

2. What Information We Collect

The types of personal information y9999 collects fall into two categories: information you provide directly, and information we collect automatically through your use of the platform.

Information you provide directly:

• Full name as it appears on your CNIC or other government-issued identification.
• Date of birth — used to verify that you meet the 18+ age requirement.
• Email address — used for account communications, verification and support.
• Mobile number — used for account security and payment verification via JazzCash or Easypaisa.
• Identity documents — CNIC copies or passport scans submitted during verification.
• Payment method details — JazzCash or Easypaisa account numbers, bank account details or card information as relevant to your chosen deposit and withdrawal method.
• Communications with support — messages, chat logs and email correspondence with our team.

Information collected automatically:

• Device information — device type, operating system version, browser type and app version.
• IP address and approximate geographic location — used for fraud prevention and to understand which regions our players are accessing from.
• Session data — login times, pages visited, features used and duration of sessions.
• Betting and gaming activity — bet history, game history, deposit and withdrawal records.
• Cookie and tracking data — see the Cookies section below for full details.

3. How We Use Your Information

y9999 uses the personal information it holds for specific, legitimate purposes. We do not use data in ways that are unrelated to the operation of the platform. The main purposes for which we use your information are:

• Account management: Creating, maintaining and securing your y9999 account — including login verification and password recovery.
• Transaction processing: Handling PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, and processing withdrawal requests to your nominated payment method.
• Identity verification: Confirming your identity and age (18+) as required before processing withdrawals or when requested by our security team.
• Fraud prevention and security: Detecting and preventing fraudulent activity, duplicate accounts, money laundering, payment chargebacks and other forms of platform abuse.
• Responsible gaming: Monitoring account activity to support our responsible gaming tools — including flagging patterns that may indicate problem gaming behaviour and enabling the operation of deposit limits and self-exclusion.
• Customer support: Responding to your queries, resolving disputes and managing your account at your request.
• Platform improvement: Analysing anonymised usage data to understand which features are most useful, where technical issues occur and how the platform can be improved.
• Promotions and communications: Sending you relevant bonus offers and platform updates by email or notification, where you have not opted out of such communications.

4. Payment Information & PKR Transactions

y9999 processes all player transactions in PKR. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer or card, the payment details you provide are handled with a higher level of care than general account data.

Specific card details — such as full card numbers and CVV codes — are not stored by y9999 directly. Card payments are processed through our payment service providers who operate their own secure, PCI-DSS compliant systems. y9999 receives a transaction reference and confirmation but does not retain full card data on its own servers.

JazzCash and Easypaisa mobile wallet transactions are processed using your registered mobile number. This number is stored in your account to enable future transactions and to verify your identity during payment processing. We do not store your mobile wallet PIN or any authentication credentials for these services.

All financial data held by y9999 is encrypted at rest and in transit. Access to financial data is restricted to authorised personnel only and is subject to strict internal access controls.

5. Cookies & Tracking Technologies

y9999 uses cookies and similar tracking technologies on its website and mobile app. Cookies are small text files placed on your device that help the platform function correctly and allow us to understand how the platform is being used.

The types of cookies we use include:

• Essential cookies: These are required for the platform to operate. They manage your login session, keep your bet slip intact between pages and enable core security features. These cookies cannot be disabled without breaking the platform's basic functionality.
• Analytics cookies: These help us understand how players navigate the platform — which pages are visited most, where players drop off and how long sessions last. This data is used in aggregate and anonymised form to improve the platform experience.
• Functional cookies: These remember your preferences — such as your preferred language setting or notification preferences — so you do not need to set them again each visit.
• Security cookies: Used to detect and prevent fraudulent access attempts, including bot activity and unusual login patterns.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform — you may not be able to log in or maintain a session. Disabling analytics or functional cookies will not prevent you from using the core platform but may affect your experience.

The y9999 mobile app uses equivalent tracking technologies appropriate to the mobile environment. These serve the same purposes as the cookies described above and are subject to the same data handling standards.

6. Sharing Your Information

y9999 does not sell personal data. We do not share your personal information with advertisers or unrelated third parties for commercial purposes. The circumstances in which we share data are limited and specific:

• Payment processors: JazzCash, Easypaisa, Raast and our card payment processing partners receive the transaction data necessary to process your PKR deposits and withdrawals. Each of these partners is bound by their own privacy and data security standards.
• Identity verification services: Third-party identity verification providers may process copies of your CNIC or passport to assist with our verification process. These providers are contractually bound to use the data only for verification purposes.
• Fraud prevention partners: Aggregated and pseudonymised data may be shared with fraud detection services to help identify patterns of platform abuse. Individual player data shared in this context is minimised and anonymised where possible.
• IT and hosting providers: The technical infrastructure supporting y9999 involves third-party hosting and IT service providers. These providers handle data only as necessary to provide their services and are bound by appropriate data processing agreements.
• Legal requirements: If required by applicable law or a legitimate legal process, y9999 may disclose personal data. We will only do so to the extent required and will take reasonable steps to notify affected players where legally permitted to do so.

7. Data Retention

y9999 retains personal data for as long as is necessary for the purposes described in this Policy. The specific retention periods depend on the type of data and the reason it was collected:

• Active account data: Retained for the full duration your account remains open, and for a period after account closure to enable dispute resolution and fraud investigation.
• Transaction records: PKR deposit and withdrawal records, including JazzCash and Easypaisa transaction references, are retained for a minimum of five years to support financial record-keeping obligations.
• Identity verification documents: CNIC copies and other verification documents are retained for as long as your account is active, and for a defined period after closure as required by our anti-fraud obligations.
• Support communications: Chat logs and email correspondence with our support team are retained for up to two years after the conversation closes, unless an ongoing dispute requires longer retention.
• Technical and usage data: Session logs, IP records and device data are typically retained for a shorter period, generally six to twelve months, unless a specific security investigation requires longer retention.

Once data is no longer required for any legitimate purpose, it is securely deleted or anonymised. Anonymised data — from which individual players cannot be identified — may be retained indefinitely for platform analytics and improvement purposes.

8. Security Measures

Protecting your personal and financial information is one of our top priorities. y9999 implements a range of technical and organisational security measures to safeguard the data we hold:

• Encryption in transit: All data exchanged between your device and y9999's servers is encrypted using TLS (Transport Layer Security). This applies to the website, the mobile app and all API communications.
• Encryption at rest: Sensitive data stored on our servers — including financial details and identity documents — is encrypted at rest.
• Access controls: Internal access to player data is restricted to staff who genuinely need it to perform their role. Access is logged and reviewed regularly. Administrative access requires multi-factor authentication.
• Account security: Player accounts are protected by password hashing. y9999 never stores passwords in plain text. We encourage players to use a strong, unique password for their y9999 account.
• Fraud monitoring: Automated systems monitor account activity for patterns associated with unauthorised access, identity fraud and payment fraud. Suspicious activity triggers alerts for manual review.
• Incident response: In the event of a data security incident that affects player information, we have procedures in place to contain the incident, assess its impact and notify affected players promptly.

While y9999 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a role to play — keep your password secure, do not share your login details, and contact us immediately if you suspect any unauthorised activity on your account.

9. Your Rights

As a y9999 player, you have rights in relation to the personal data we hold about you. These rights can be exercised by contacting our support team:

To exercise any of these rights, contact our support team via live chat or email. We will respond within a reasonable period and may ask you to verify your identity before processing the request, to protect against fraudulent data access attempts.

10. Minors

y9999 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If a person under 18 registers an account by providing false age information, any personal data collected will be deleted upon discovery and the account will be closed.

If you are a parent or guardian and believe that a minor in your household has registered a y9999 account, please contact our support team immediately. We will investigate and take appropriate action, including account closure and deletion of associated personal data.

11. Changes to This Policy

y9999 may update this Privacy Policy from time to time. When we make material changes — changes that substantially affect how we collect, use or share your personal data — we will update the "Last Updated" date at the top of this page and notify active players through the platform or via their registered email address.

We encourage you to review this Policy periodically, particularly before providing any new personal data or payment information. Your continued use of y9999 after any changes to this Policy constitutes acceptance of the updated version.

Minor changes — such as clarifications of existing practices, formatting updates or corrections — may be made without specific notification beyond the date update at the top of the Policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with our support team:

You can also reach us through the live chat feature available within the platform. Our support team is available to assist with privacy queries, account data requests and any concerns about how your information is being used. We aim to respond to all privacy-related queries within 48 hours.

For questions specifically about responsible gaming tools — including self-exclusion and deposit limits — please visit the Responsible Gaming page, where full guidance and account settings links are available.